Tag Archives: Customer Focus

22Jun/12

Why Don’t Prospects Call Back After You’ve Given a Quote?

June 22, 2012AppointmentsCustomer FocusElisa Ciarametaro

Potential customers may not disclose why they don’t call after they receive a quote. Here are 20 considerations that may be going on in your prospect’s mind.

02Mar/12

How Long Should Pre Call Planning Take Per Outbound Prospecting Call?

March 2, 2012Company Profiles, Knowing your buyer, Outbound ProspectingCustomer Focus, Effective Lead Generaton, Market IntelligenceElisa Ciarametaro

How to plan your pre-call research so that the quality of your insight helps you stand out in the eyes of your prospect and future client.

28Oct/11

Focused Outreach Outbound Prospecting Tips Part 5: Develop Messaging Carefully

October 28, 2011Focused Outreach, MessagingApproach, Customer FocusElisa Ciarametaro

In focused outreach, crafting and delivering messaging demands expertise and testing to perfect. See 10 key points to consider as you develop your message.

02Sep/11

Focused Outreach Outbound Prospecting Tips Part 2: First, Know Your Buyer

September 2, 2011Knowing your buyer, Lead GenerationCustomer FocusElisa Ciarametaro

Outreach works best when your buyers experience you in a way that works for them. Learn your buyer’s mindset. It seems common sense. That doesn’t make it easy.

26Apr/11

Why Appointments Cancel, Part 2

April 26, 2011Appointments, Outbound ProspectingCustomer Focus, Effective Lead GeneratonElisa Ciarametaro

Discover what motivates prospective customers to keep appointments. Learn 5 tips for more fruitful outbound prospecting efforts.

12Apr/11

Why Appointments Cancel, Part 1

April 12, 2011Appointments, Outbound ProspectingCustomer Focus, Effective Lead GeneratonElisa Ciarametaro

Learn what motivates a prospect to keep an appointment, and the real reasons why people cancel appointments

26Oct/10

When Was the Last Time You Were Told the Seller Is King?

October 26, 2010Customer Experience, Lead GenerationCustomer Focus, Customer Service, Effective Business CommunicationElisa Ciarametaro

Buyer focus is king, with more awareness of just how important the buyer is. Traces of seller-focus may show in poor customer service, but it’s tolerated less.

31Aug/10

Lead Generation Remix: Think of the Customer as Prospect

August 31, 2010Customer Relationship, Defining Leads, Lead GenerationApproach, Customer Focus, Lead qualification questions, Sales leadsElisa Ciarametaro

Do you tell your customers about new products and services that may help them? Look at this often untapped source of leads and sales revenue.

03Aug/10

Buyer Experience with Customer Centric Inbound Processes – Lessons Learned

August 3, 2010Customer ExperienceCustomer Focus, Inbound Inquiries, Inbound Response, TipsElisa Ciarametaro

Good customer experience comes from customer centric inbound processes. Your handling of inbound calls has a profound impact on customers. Make it a positive one.