Lessons from a dissatisfied customer’s perspective
Last month I shared a story about a major hotel chain whose central computer system did not provide a database […]
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Customer Experience
One View of the Customer Experience from the Customer’s Perspective
Many years ago, an Exceed Sales client offered a software product that helped major corporations get one single view of
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24 Success Tips Especially for Young People
Success tips for young people from a sales professional. This is the time of year students are settling into school
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4 More Ways to Offer the Right Customer Journey Now
Everyone wants to treat customers and prospects right. Back in March I promised you additional suggestions to keep your customers
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Why Now Is the Best Time to Optimize Your Customer’s Experience
Although we should always be mindful of improving and doing better tomorrow than we did yesterday, we live in uncertain
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Prospect Conversations: Your First Sales Call With Your Ideal Prospect
How to Communicate Value to Prospects on the First Sales Call How do you turn your prospects into your customers?
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5 Pitfalls to Avoid in Your Automated Lead Nurturing Strategy
Is lead generation and lead nurturing really well served by automated response systems? These 5 tips help you use automation to better enhance the buyer’s journey.
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Providing Superior Customer Service: 10 Common Problems and Solutions
“To WOW, you must differentiate yourself, which means do something a little unconventional and innovative. You must do something that’s
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Outbound Prospecting Part 6: Hold Inside Sales Training to Implement Your Plan
To get desired results from the focused outreach initiative, train in depth. Meet to deal with questions that arise in talking with clients or prospects.
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Does Good Customer Service Increase Sales Opportunities?
Customer service calls are often untapped wells of insight. If you have a responsive customer at your disposal, why not ask how your company can better serve them?
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