elisac@exceedsales.com

Category Archives: Customer Relationship

11Jun/15

Five Must-Have Lead Nurturing Policies for Automated Responses

June 11, 2015Customer Experience, Customer Relationshipautomated response systems, lead nurturingElisa Ciarametaro

Is lead generation and lead nurturing really well served by automated response systems? These 5 tips help you use automation to better enhance the buyer’s journey.

17Feb/12

Should You Leave A Voicemail Message When Outbound Prospecting?

February 17, 2012Appointments, Customer Relationship, MethodsEffective Lead Generation, TechniquesElisa Ciarametaro

There are pros and cons to leaving a voicemail message for prospects. I am a proponent of leaving a message for five simple reasons. Do you agree with them?

08Jul/11

Is Knowing About Your Competition Still Important?

July 8, 2011Customer RelationshipApproach, Competition, TipsElisa Ciarametaro

Today’s buyers can learn much about competing solutions; even more than sales reps. Learn tips for working with buyers well-versed in your competitor’s solutions.

04Jan/11

Not All Customer Information is Created Equal

January 4, 2011Company Profiles, Customer Relationship, Knowing your buyer, Outbound ProspectingCustomer Engagement, Customer Experience, Market Intelligence, Outbound SalesElisa Ciarametaro

Gather good customer intelligence before calling prospects. You can greatly improve your buyer experience by using relevant information about customers to help them.

31Aug/10

Lead Generation Remix: Think of the Customer as Prospect

August 31, 2010Customer Relationship, Defining Leads, Lead GenerationApproach, Customer Focus, Lead qualification questions, Sales leadsElisa Ciarametaro

Do you tell your customers about new products and services that may help them? Look at this often untapped source of leads and sales revenue.

22Jun/10

Build Stronger Customer Relationships: The Basics

June 22, 2010Customer Relationshipbasic, basic practice, building, building customer relationships, business responsibility, Customer Relationship, customer relationships, customers, nurturing, practice, practices, relationshipElisa Ciarametaro

Customer relationships last long when nurtured. As customers gain business responsibility over time, you both can keep a strong relationship with these practices.