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we don't do it that way

Never Say No We Don’t Do It That Way

Inside Sales /

The theme of this blog series has been lessons learned from our trip with my family at west. One of […]

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solving problems while shooting for the stars

Solving Problems While Shooting For The Stars or Whatever You Desire

Inside Sales /

During our visit out west this past summer, we met an exciting college student who told us he was only

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Importance of Downtime

The Importance of Downtime

Inside Sales /

I recently learned to appreciate the importance of downtime this past weekend with my son. He entered a challenging high

The Importance of Downtime Read More »

internet access

How Important Is Internet Access?

Inside Sales /

As a frequent internet user, one eye-opening experience was the lack of internet access when I traveled out west. Particularly

How Important Is Internet Access? Read More »

customer service when short staffed

How To Provide Customer Service When Short Staffed

Inside Sales /

COVID has changed much for many, and for one reason or another, it seemed every business was short-staffed during our

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lessons from a dissatisfied customer

Lessons from a dissatisfied customer’s perspective

Customer Experience /

Last month I shared a story about a major hotel chain whose central computer system did not provide a database

Lessons from a dissatisfied customer’s perspective Read More »

your view of your customer journey

One View of the Customer Experience from the Customer’s Perspective

Customer Experience /

Many years ago, an Exceed Sales client offered a software product that helped major corporations get one single view of

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sales topics preview

A Preview of 11 Essential Sales Topics

Inside Sales /

As we embark upon yet another year, it’s that time to share thoughts, insights, ideas, and discoveries with our reader

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business year review

Business Year Review: Study this year’s results to plan for the next

Inside Sales /

I hope our posts helped you achieve success, as you hold your business year review. I want to share my

Business Year Review: Study this year’s results to plan for the next Read More »

Direct mail

Direct mail: On your radar as a marketing channel?

Business Communication /

Direct mail: Does it have a place in your sales and marketing strategy? I am always an advocate of getting

Direct mail: On your radar as a marketing channel? Read More »

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